Burt Technologies, Inc.
32156 Castle Court
Suite 206
Evergreen, Colorado, USA  80439

Phone:  303.674.3232
Fax:  303.670.0978
After-hours Support:  303.670.7731

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Support

 
Service and support are the cornerstones of Burt Technologies, Inc.

 

Support Portal
Click here to logon to the support portal.

 

Requesting Support

Please follow the following procedures when requesting support.

 

Urgent Support

 

  1. Click here to prepare an Urgent Support Request (USR) which will send an e-mail to the BRC and after-hours on-call representative.

 

  1. Contact the Burt Mountain Response Center at 303.670.7731.

 

Non-emergent Support
 
  1. Click here to prepare a Software Maintenance User Request Form (SMURF).
 
  1. Contact the Burt Mountain Response Center at 303.670.7731.
 
  1. We do not provide non-emergent after-hours support.

 

For 2008, we will be observing holiday routine on the following dates.  On these dates, please follow after-hours support protocol.

January 1 New Year's Day
February 18 Presidents' Day
May 26 Memorial Day
July 4 Independence Day
September 1 Labor Day
October 13 Columbus Day
November 11 Veteran's Day
November 27 & 28 Thanksgiving
December 25 Christmas

 

Send mail to webmaster@burtmountain.com with questions or comments about this web site.
Last modified: October 18, 2007